Terms and Conditions

The following terms and conditions govern all use of the Theembroideryhut.com website and all content, services and products available at or through the website (taken together, the Website). The Website is owned and operated by Jenhel Retail Company Limited (“The Embroidery Hut”). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, The Embroidery Hut’s Privacy Policy) and procedures that may be published from time to time on this Site by The Embroidery Hut (collectively, the “Agreement”).

Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by The Embroidery Hut, acceptance is expressly limited to these terms.

Gathering of Personally-Identifying Information
Certain visitors to The Embroidery Hut’s websites choose to interact with The Embroidery Hut in ways that require The Embroidery Hut to gather personally-identifying information. The amount and type of information that The Embroidery Hut gathers depends on the nature of the interaction. For example, we ask visitors who sign up at Theembroideryhut.com to provide a username and email address. Those who engage in transactions with The Embroidery Hut are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, The Embroidery Hut collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with The Embroidery Hut. The Embroidery Hut does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Protection of Certain Personally-Identifying Information
The Embroidery Hut discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on The Embroidery Hut’s behalf or to provide services available at The Embroidery Hut’s websites, and (ii) that have agreed not to disclose it to others. By using The Embroidery Hut’s websites, you consent to the transfer of such information to them. The Embroidery Hut will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, The Embroidery Hut discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when the Embroidery Hut believes in good faith that disclosure is reasonably necessary to protect the property or rights of The Embroidery Hut, third parties or the public at large. The Embroidery Hut takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. The Embroidery Hut uses cookies to help The Embroidery Hut identify and track visitors, their usage of The Embroidery Hut website, and their website access preferences. The Embroidery Hut visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using The Embroidery Hut’s websites, with the drawback that certain features of The Embroidery Hut’s websites may not function properly without the aid of cookies.

Privacy Policy Changes
Although most changes are likely to be minor, The Embroidery Hut may change its Privacy Policy from time to time, and in The Embroidery Hut’s sole discretion. The Embroidery Hut encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a Theembroideryhut.com account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Theembroideryhut.com accepts payment on-line by Visa, Mastercard and Laser Cards. You may also pay us over the phone in-store. Goods will be dispatched once payment has been received in full. All products remain the property of Theembroideryhut.com until payment is received. In the case where payment does not clear, Theembroideryhut.com has a right to cancel the order completely. All prices are inclusive of VAT where applicable and do not include delivery.

Payment Terms
Theembroideryhut.com shall be authorised to debit the amount payable for the goods ordered against the authorised Payment Card supplied by you when completing your order. Theembroideryhut.com shall be entitled to debit your Payment Card on acceptance of your order and prior to delivery. By submitting your order, Identity Number and Payment Card details, you warrant that you are over the age of eighteen, are authorised to make payment with the Payment Card and that there are sufficient funds available to pay for the order. Ownership in the Goods shall not pass until the full contract price has been paid in full. All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. As our items are custom made, all orders are final. We can not be held responsible if a name is spelled wrong, so please double check all orders before placing. Orders can not be changed once they are processed.

Before you finish your order, you’ll be given various delivery options to choose from. All orders placed are delivered by the postal system. Delivery price is based off the weight of the product as set out by An Post. Delivery times can take up to 3 working days. Once the item has left our shop we are no longer aware of its location. If you do not receive your order you must inform us and so we can sort out any issues. Deliveries are only made on working days and no deliveries are made on weekends or on public holidays. Deliveries can be made to private homes and business addresses. We try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather.

All details that we receive, either by the person placing the order or about the person that receives the goods, will remain private. The only other individual who will receive your information is that of the postal system so they can deliver your item.

Returns Policy
We do not offer returns on personalised items & if the information you have given us is incorrect we can not be held responsible for this. If you receive an item that has been damaged in transit, we will be happy to replace it for you but you must notify us of the damage within 7 days.